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Old 07-06-2015, 02:11 PM
billil billil is offline
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Join Date: Dec 2011
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Default IPOCC Workplaces

Does anyone know the purpose for this area of Administration > Configuration? It seems you can enter the extension for each PC. My implementation is on a windows domain so the agents aren't required to select their extension anyway.

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Old 07-06-2015, 04:19 PM
combsk combsk is offline
Join Date: Jul 2010
Location: Eastern NC/VA
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I've wondered the same thing. It appears that you can associate a particular extension for the purposes of reporting or terminal servers, but I'm not sure either... I am in the IPOCC lab this week and will be sure to ask and post the response for you...
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Old 07-06-2015, 11:19 PM
kruegerb kruegerb is offline
Join Date: Oct 2013
Location: Stuttgart-Germany
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With workspace one can assign a fix extension to a PC. This is not necessary in IPOCC, because during login the agent is asked for his telephone. This area will be removed in version 10 in order to simplify.
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