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Old 06-30-2017, 01:08 AM
chris333 chris333 is offline
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Default Avaya One-X Attendant Crashing / not opening

Hi,

We're using Avaya One-X Attendant, and upon first login, it'll work perfectly fine. However, if they close it - it will NOT open whatsoever. It just crashes. The only way it will work is if we disable our Symantec SmartConnect Proxy, but I can't see why this would stop it opening.

This is the errors from event logs;
Quote:
Avaya One-X Attendant - v3.10.0002.000

Faulting application name: OSPC.exe, version: 3.10.2.0, time stamp: 0x54098341
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x696b7261
Faulting process id: 0x121c
Faulting application start time: 0x01d2f0d9781e387f
Faulting application path: C:\Program Files\Avaya\Avaya one-X Attendant\OSPC.exe
Faulting module path: unknown
Report Id: b5ff2143-5ccc-11e7-b78d-1866da31b9f3


Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: OSPC.exe
P2: 3.10.2.0
P3: 54098341
P4: StackHash_0a9e
P5: 0.0.0.0
P6: 00000000
P7: c0000005
P8: 696b7261
P9:
P10:

Attached files:

These files may be available here:
C:\Users\xx\AppData\Local\Microsoft\Windows\WER\Re portArchive\AppCrash_OSPC.exe_bccc4f586bb9a4bb0356 b54106f2dbc34803477_1ba4566d

Analysis symbol:
Rechecking for solution: 0
Report Id: b5ff2143-5ccc-11e7-b78d-1866da31b9f3
Report Status: 0

Any ideas?
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  #2  
Old 06-30-2017, 05:47 AM
mcginp mcginp is offline
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mcginp has 14 reputation pointsmcginp has 14 reputation points
Default

update to version 4.0?
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