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Old 06-20-2017, 08:45 AM
holla64 holla64 is offline
Join Date: Jun 2017
Posts: 3
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Default Calls from Peru?

We have a new Avaya CM 7.5 with Contact Center Elite installed and have discovered that calls from the new system to Apple IPhones will show that the call is from Peru. Our numbers are 512-245-xxxx. We determined that the IPhones sees the 51 and thinks it is a country code instead of the area code 512. Any ideas on how to resolve this without affecting other CLID's? We thought we needed to insert a 1 in front of the 512 but are not sure where we should make this change. The new CM is sitting behind a CS1KE where all the trunking for 5 other CS1K systems reside. The CM has its own session managers and the other systems share the CS1K session managers.
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