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  #1  
Old 06-12-2012, 03:35 PM
meiere meiere is offline
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Thumbs down no update email no case closing message

I never received an update email or even closing message for case 1-3658982032.
But I did receive a case opending message for the new case I've opened. Thus it is not a SPAM/block issue with our email system.
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  #2  
Old 06-12-2012, 04:12 PM
jharling jharling is offline
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Exclamation no update email no case closing message

Hi meiere,

I apologize for this miss by the email notification system. I have created a service request with our IT department - IT729780 is the case number.

Once I have a response, I will post it here to let you know what is happening.

Thank you for being an Avaya customer!
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For PRIORITY Service, create a Service Request online at http://support.avaya.com. Select Service Requests > Create Service Requests
Also, check service request status, order parts, and access the latest knowledge from our newly designed Avaya Support website!!!
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  #3  
Old 06-14-2012, 12:22 PM
jharling jharling is offline
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Hi meiere,

From our Avaya IT group, there was a problem with the notifications going out over this past weekend which prevented these service request closure emails from going out to end users.

However, this issue has been tracked down and they are in the process of re-enabling this feature as you read this.

Please let us know here if this has resolved for any future service request notifications. We thank you for the feedback and your patience while we resolve this matter.
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Jeff | Avaya Support Web Team | Avaya Client Services
For PRIORITY Service, create a Service Request online at http://support.avaya.com. Select Service Requests > Create Service Requests
Also, check service request status, order parts, and access the latest knowledge from our newly designed Avaya Support website!!!
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  #4  
Old 06-15-2012, 05:46 PM
meiere meiere is offline
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Default

Thank You. I'll see it at the next case if I get an update/close message.
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