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Old 06-13-2017, 05:47 AM
hussa97 hussa97 is offline
Join Date: May 2016
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Default IPOCC Version Upgrade


We have IPOCC Version 9.1 and would like to upgrade Version 10, does it required any License and is it chargeable.

As Our Avaya Partner is charging for this upgrade.

Kindly confirm?
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Old 06-14-2017, 04:59 AM
kgerhold217 kgerhold217 is offline
Join Date: May 2014
Posts: 69
kgerhold217 has 10 reputation points
Default Upgrade

If you have maintenance support, which you should, then the licenses is free but the labor to do the upgrade would not be unless there is some sort of maintenance agreement in place with the vendor specifically. Labor is not included with Avaya maintenance.
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