one-X listenng to VM message through browser

[love7]

Has anyone experienced a problem with using one-X to listen to VM messages through the web browser, choosing the browser option in the profiles section of one-X. able to listen to VM messages using the phone option.

the Health settings in one-X Administration have been confirmed, one-X sees the VM Pro server and is available .

Using Firefox for web browser also tried IE9,IE11 and chrome neither works.

one-X version 8.1.93.40
VM Pro 8.1( Preferred Edition)

[fjaquet]

To do this, you must have UMS installed on your server.

If you are using a Windows server, be sure your installation meets the One-X Portal pre-requistes.
When installing VoiceMail Pro, select "Web Voicemail" option - if it doesn't appears, then your server does not meet the pre-requistes...

[love7]

Originally Posted by fjaquet

To do this, you must have UMS installed on your server.

If you are using a Windows server, be sure your installation meets the One-X Portal pre-requistes.
When installing VoiceMail Pro, select "Web Voicemail" option - if it doesn't appears, then your server does not meet the pre-requistes...

one-X Portal is installed on the VM Pro server and we have been using feature just fine. what we are attempting to do is listen to messages using the browser option. according to staff the option was there prior to upgrading the one-X application. Is it possible during the upgrading of one-X a setting was overlooked to allow for listening to messages using the browser.

is there a way to determine if the Web voicemail option is available on a up and running VM Pro server. VM Pro/one-X is installed on a Windows server 2008.

[fjaquet]

Originally Posted by love7

is there a way to determine if the Web voicemail option is available on a up and running VM Pro server. VM Pro/one-X is installed on a Windows server 2008.

First, you can simply run the VoiceMail Pro setup and select "Modify".
Then, see if the "Web Voicemail" is checked.

[love7]

don't have the install disc, can it be done from C:Avaya folder? or can I re-download the software from Avaya support and attempt to run the install that way.