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Old 04-17-2013, 05:00 PM
love7 love7 is offline
Join Date: Mar 2013
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Default Reports from Voicemail Pro

within Voicemail Pro is there a detailed report on which user's have accesed in their mailbox and setup their greetings.
are there any reports that can be extracted from Voice maill Pro to determine utilization.

IP Office 500v2 8.0 (53)
Running VM Client Version 8.0(1011)
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Old 04-18-2013, 09:07 AM
pdgavin pdgavin is offline
Join Date: Aug 2010
Posts: 167
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Default Reports from Voicemail Pro

From the main page on the Voicemail Pro GUI you can click on users on the left side of the screen and see statistics about the users mailbox useage including if they have never accessed the system. The first time they access the system it requires that they record their name:

server queue user mailboxes
The information can be sorted by clicking on the column headers. The information available is:
The user or group name used for the mailbox creation.
-Callflows Assigned
The customized call flows created for the mailbox.
The associated extension number for the mailbox.
-Size (MB)
The current size for the mailbox messages, recordings and prompts.
The number of new messages in the mailbox.
The number of read messages in the mailbox.
The number of messages marked as saved in the mailbox.
-Last Accessed
The date and time the mailbox was last accessed.
-Web Voicemail
Whether the mailbox is accessible via UMS Web Voicemail and whether it is currently being accessed.
The number of messages in the mailbox that have never been opened. This is different from new as messages can be changed from being read or saved to being marked as new.
-Exchange Messages
Whether the mailbox is configured to forward messages to an exchange server e-mail account.

If you right-click a mailbox, a list of options is available:
-Add Start Points / Edit Start Points / Delete Start Points
If the mailbox has any customized call flow start points setup, they are listed in the Callflows Assigned column. Use these options to add additional start points. A list of start point types is displayed which you can then select or deselect. Selecting an option will create a matching start point for the mailbox. Deselecting an option will delete the matching start point and any content.
-Clear Mailbox (Voicemail Pro Release 5.0 and later)
This option will reset the mailbox. All existing messages and recordings are deleted and any prompts such as the user name and greeting prompts. The mailbox password is not reset. This action is not applied to messages for users using an Exchange server as their message store.
-Disable Mailbox (Voicemail Pro Release 5.0 and later)
This option will stop the use of mailbox to receive messages. This includes the forwarding of messages to the mailbox and manual or automatic recording placing recordings into the mailbox. If you select this option, also disable the Voicemail On setting within the IP Office configuration to prevent IP Office from using the mailbox. This option does not affect any existing messages in the mailbox. Disabled mailboxes are listed as DISABLED in the Last Accessed column. See Disabling a Mailbox.
-View Mailbox Details (Voicemail Pro Release 6.0 and later)
This option is available for user mailboxes. Use this option to view and edit various user mailbox settings including the user's alternate numbers, outcalling settings and personal distribution lists.

Pete G.
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