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Old 07-17-2014, 12:00 PM
kadiy kadiy is offline
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Default Trying to enable TLS between AVP and Nuance Speech Server


We are trying to enable TLS between the Avaya Voice Portal (AVP 5) and Nuance Speech Server (NR 9.0). We dropped the verisign certificates under the certs folder in the speech server and changed the NSSserver.config accordingly. We then imported the certificates onto the AVP in the Speech Server Certificates category.

But while trying to place a test call, we are seeing the following error in the EPMs console..

@2014-07-17 17:38:00,466||FINE|CommonVXI.Rec|9077|Session=sqas 0254a-2014198173749-8|osbrec.cpp:1441:AVBrecRecognize() platform call IChannel:oRecog() returned: CHANNEL_RESULT_TTS_GONE|sqas0254a####
@2014-07-17 17:38:00,467|PAVB_06019|INFO|VB|9077|Session=sqas0 254a-2014198173749-8|Recognize call to platform failed. return code: CHANNEL_RESULT_TTS_GONE|sqas0254a####
@2014-07-17 17:38:00,467||FINE|CommonVXI.Interpreter|9077|Sess ion=sqas0254a-2014198173749-8|GrammarManager.cpp:2342:GrammarManager::Recogniz e() platform returns: 57|sqas0254a####
@2014-07-17 17:38:00,467||FINER|CommonVXI.Interpreter|9077|Ses sion=sqas0254a-2014198173749-8|GrammarManager.cpp:2355:GrammarManager.cpp:2355: GrammarManager::Recognize - TTS resource removed.|sqas0254a####
@2014-07-17 17:38:00,467|PAVB_03335|INFO|VB|9077|Session=sqas0 254a-2014198173749-8|Got VoiceXML exception: error.noresource.tts|sqas0254a####

Any idea what the issue might be. We are using the same server for ASR/TTS engines.


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