Avaya Support Forums  

Go Back   Avaya Support Forums > Telephones, Adjuncts, and Adapters

 
 
Thread Tools Search this Thread Display Modes
Prev Previous Post   Next Post Next
  #1  
Old 12-03-2013, 11:19 AM
thomsc thomsc is offline
Member
 
Join Date: Dec 2013
Posts: 4
thomsc has 10 reputation points
Question 9620L Handset not functional after upgrade to 3.2.1 software

I'm not a telephony guy, but I have updated the software on the 46xx and 96xx almost as frequently as they have been made available and I've never had any difficulty.

I'm currently having a freezing issue reported to me for at least 2 phones that *might be the same as referenced in to the release notes for the 9620L software v3.2.1 but after updating the software to this version I can no longer hear anything from the handset but the headset and speakerphone still work.

I reproduced this in 2 sites (Ontario Canada and Nevada USA) on a total of 5-10 phones but the result is the same every time.

Rolling back to software v3.2.0 fixes the handset but the freezing is still not resolved.

Please help?
Reply With Quote
 

Tags
3.2.1, 9620l, handset

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 01:51 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.