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Old 01-08-2015, 09:04 AM
gsikic gsikic is offline
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Default Phone Not Ringing

Phone set type 9611G
Type selection is: 9630
Problem: An incoming call hits call appearance button 1, but does not ring the phone set.
Upon further testing: There is an ignore feature when a second call appears, and the user does not want to answer it.

Regardless: The phone does not ring incoming calls...

Last edited by gsikic; 01-08-2015 at 11:10 AM. Reason: Discription was incomplete
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Old 01-14-2015, 12:55 PM
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mlombardi1 mlombardi1 is offline
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Is the call appearance on the station form set to ring? Look for the "Rg" field to the right of the call appearance and make sure it's set to (r).
Meridian IT - Senior Engineer
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Old 01-15-2015, 08:07 AM
gsikic gsikic is offline
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Hi MLombardi
this is fixed: I was shown how to do a "reset ip-stations" - which worked...
However your instruction to check the call appearance buttons raised a question: I don't have those fields in my view. Can you show me an example? Pls see my attachment...

Thank you for your response!
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File Type: png CallAppearance011515.PNG (10.4 KB, 66 views)
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Old 01-20-2015, 12:39 PM
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marzahn marzahn is offline
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Solution Delivered Turn On Per Button Ring Control

You will only see this option when you activate per botton ring control on tab two of station config.
Thank you,
Bill Marzahn
Telecommunications Administrator
Neighborhood Health Plan of Rhode Island
299 Promenade Street
Providence, RI 02908-5720
401-459-6677 (Direct "Find-me" Line)
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call appearance, ignore, incoming call, ringer

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