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Old 09-26-2017, 08:25 AM
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marzahn marzahn is offline
Join Date: May 2014
Location: Among the trees in Western RI
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Question Can an Agent Receive a Call Now?

Here are the conditions:

The agent is . . .

  • logged in
  • set to “auto in”
  • in an “available” state
  • not set to “Auxiliary Work”
  • in the “After Call Work” state

In this state, can the agent receive a call from any outside caller?
Thank you,
Bill Marzahn
Telecommunications Administrator
Neighborhood Health Plan of Rhode Island
299 Promenade Street
Providence, RI 02908-5720
401-459-6677 (Direct "Find-me" Line)
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Old 12-19-2017, 08:24 AM
sampa17 sampa17 is offline
Join Date: Dec 2017
Posts: 4
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Hi !
You post is a little bit confuse, but ...

Let's consider ACD calls, Ok !?
Yes, if you do the following:
  • logged in
  • set to “auto in”
  • in an “available” state

That's it ?

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aux wrk, inbound call, incoming call

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