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Old 12-18-2013, 06:38 AM
jpferrara jpferrara is offline
Join Date: Jul 2013
Posts: 4
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Default CP 5 Mailbox not sharing

I'm using CP 5. I have a mail box that needs to be shared between 2 DNs. The system says the second DN has no mailbox.

Mailbox number:2578 (primary DN)
Mailbox Shares DN: unchecked
Extension DN 1: 2578
Extension DN 2: 2333
MWI DN1: 2578
MWI DN2: 2333

What am I missing?
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Old 06-18-2014, 12:16 AM
ankamath ankamath is offline
Join Date: Jul 2013
Posts: 29
ankamath has 10 reputation points


From what i understand from the Query, i belive the Extn Mailbox for 2578 works but when the calls from extn 2333 gets forwarded to the Mailbox the Callpilot returns "Extn 2333 does not have a valid mailbox"

Kindly correct me if i am wrong..

To start with kindly share the below details..
1. ScreenShot of the Below location.
User Details --> Mailbox
User Details --> DNs
2. Is the issue seen with CFNA and Call Forward Busy as well ?
3. Is it possible to share the below logs from the Callpilot for the calls to the second DN
a. SLEE LOGS (Make sure it is enabled from "Maintenance --> Flight Recorder --> SLEE " before the call is made)
b. AML LOGS (Make sure it is enabled from "Maintenance --> Flight Recorder -->
AML Trace" before the call is made)
c. Get the files from "C:\CallPilot\FlightRecorder" folder...

Amith K
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