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Old 12-25-2018, 03:45 AM
mqatatsheh mqatatsheh is offline
Join Date: Dec 2012
Posts: 67
mqatatsheh has 10 reputation points
Default Avaya One-x Mobile partially connected from outside

Hi ,,,

Need Help from the following case:

IPO and Application Server Rls 11

The IPO SIP Domain : ipo.masafat.jo
The XMPP Domain: msft-ipo.masafat.jo

The SRV and A Record configured in Private and Public Domain
The Firewall/NAT firewall Configured as document
The Ports set in Manager: UDP: 5060, TCP:5080, TLS:5081
Put the Public IP on the Network Topolgy, and firewall tyoe:Unknown

through wifi, the one-x is working
from wan, fully connected when the voip mode is not always, when set the voip mode to always down to partially connected.
the customer trace the traffic on firwall told me that when application request port 8443 after firewall there is no replay from IPO and one-x portal side.

have you any idea from where can i start to troubleshoot this issues ?

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