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Old 11-16-2015, 11:41 AM
rojas8 rojas8 is offline
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Join Date: May 2011
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Default AAAD Skillset call went transfer, keep busy the original agent.

Went a agent recieve a Call and transfer the call, the AAAD keep busy and cannot recieve a new call. Went drop the Call, release the AAAD en original agent recieve the call.
The agents are using the Win Comunicator with the AAAD. Any tip??
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Old 12-14-2015, 05:06 AM
vikramsg vikramsg is offline
Join Date: Apr 2011
Posts: 30
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can you please be more specific in the issue details?

The scenario look like the Agent1 receives a Skillset call, Answers it. Agent1 is transfering the call to Agent2 however Agent2 is busy/Unavailable. Agent1 cannot receive the call untill the "FastBusy" tone is completed. if this is the case, then this is working as designed.
Vikram SG
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