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Old 06-13-2012, 06:17 AM
wabash4 wabash4 is offline
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Unhappy Terribly sorry, but something went wrong.

No matter what I search for on Avaya's support site using Google Chrome I get " Terribly sorry, but something went wrong."
  #2  
Old 06-13-2012, 07:23 AM
srector srector is offline
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Hi wabash4,
We apologize you're experiencing issues with search. Can you tell me if you're logged in/not logged in? Were you searching from the top search box or the documents & downloads section? Thanks again for your patience!
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Susan | Avaya Support Web Team | Avaya Client Services For PRIORITY Service, create a Service Request online at http://support.avaya.com. Select Service Requests > Create Service Requests. Also, check service request status, order parts, and access the latest knowledge from our newly designed Avaya Support website!
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Old 06-13-2012, 07:56 AM
dalessandrelli dalessandrelli is offline
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I also get this when logged on and try to create a servicve request.
Web site tells me that I have no FL's attached to my profile, but I do have 570 FL's in my profile.

Woeful "new" web site.
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Old 06-13-2012, 09:10 AM
srector srector is offline
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Hi there,
Thanks so much - I've forwarded the thread to our Data/Access team. They will respond in a private message to look at your login and FL's to see what the issue is.

Thanks again,
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Susan | Avaya Support Web Team | Avaya Client Services For PRIORITY Service, create a Service Request online at http://support.avaya.com. Select Service Requests > Create Service Requests. Also, check service request status, order parts, and access the latest knowledge from our newly designed Avaya Support website!
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Old 06-14-2012, 06:38 AM
dalessandrelli dalessandrelli is offline
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I opened a ticket with Avaya IT on 5/31 - still waiting for someone to get back to me on it.
IT718535
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Old 06-14-2012, 10:02 AM
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I just asked some one from the team to reach out to you on this issue.

Thank you
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Old 06-15-2012, 10:11 AM
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This typically happens (in a generic sense) when the contact SSO login is set up, but there is a lag or data error in the Sold-To to User setup in the access control system. If others are experiencing this issue, please open up an ITSS ticket. It will have to be solved transactionally
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For PRIORITY Service, create a Service Request online at http://support.avaya.com. Select Service Requests > Create Service Requests
Also, check service request status, order parts, and access the latest knowledge from our newly designed Avaya Support website!!!
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