Multiple Emails Received in a User's Outlook Inbox for the same Voicemail

[rbohn]

Having an issue with an IP Office 6.1 installation, where the customer in the last few days is having multiple emails sent to their Outlook Inbox. I need to add to this the customer does have a backup resileint voicemail pro server. This problem started about 3 weeks after the system was installed. Any ideas how to resolve the issue?

Our distribution sources whom we've contacted for Tech Support has recommended:
First try to do a repair on the VM Pro software. From control panel Add and Remove Programs - IP Office VM Pro – select Change and run the repair.

If that does not resolve the issue we should try uninstalling the software and then reinstalling. Before doing this there should be a full backup of the system. Exporting the database and the modules as well as making a note of the SMTP settings that are used as these will need to be added back to the configuration.

[ista6]

There is an issue with the backup/distributed vmpro server.
Have a look on tek-tips:

http://www.tek-tips.com/viewthread.c...1638941&page=1

Tell your support to raise a case with Avaya.