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Old 02-26-2014, 04:01 AM
nallbu nallbu is offline
Join Date: Feb 2014
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Default Firing screen pop from One-x Agent when call placed on-hold


We have had a request from our client that they wish for One-x Agent to fire a screen pop application when a call is placed on hold and when a call is taken off hold.

Is this possible?

On the screen pop page in system settting, there only appear to be events for when a call is ringing, connected, answered, released or transferred.

We are using One-x Agent 2.5.20020.0


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Old 04-17-2014, 05:15 AM
bsreddy bsreddy is offline
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Join Date: Apr 2012
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Hi Nick,

I do not think this is possible at this time as the application does not provide "hold" as a trigger point. You can try a consultation ticket with Avaya backbone team. They might be able to give you more information.

Also, if this feature is not currently available, a GRIP request for an enhancement might be worth a thought.

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