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Old 02-26-2014, 02:56 AM
nallbu nallbu is offline
Join Date: Feb 2014
Posts: 4
nallbu has 10 reputation points
Default Retaining original entry VDN (%v) in One-x Agent

We have a one-X Agent dilemma.

Each time a direct inbound call is connected to an agent, we wish to capture the entry VDN and use it to do a lookup in our backend database.

This is fine when the call is connected as we can use the %v one-X Agent parameter.

However, when a call is transferred, %v is updated to the line connecting the two agents, and we lose the original one.

I did think that we might be able to write the original %v value to our database on first connection and retain it for the duration of the call, but this hinges on one-X Agent providing a unique call ID which we can store along with the VDN.

Do you have any suggestions as to how we can overcome this problem?

We are using One-x Agent 2.5.20020.0

Many thanks

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Old 06-13-2014, 04:04 AM
srajasekharan srajasekharan is offline
Join Date: Jun 2014
Posts: 7
srajasekharan has 10 reputation points

Hello Nick,

Hope you are doing well!!!

Thank you for the detailed explanation.

We have checked our knowledge base and there are no such issues reported so far. I will request you to open a SR with us, so that we can collect all the required logs and escalate ti next level.

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