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Old 11-13-2013, 05:18 AM
micwood micwood is offline
Join Date: Oct 2013
Posts: 46
micwood has 11 reputation points
Arrow Using Light Bulb and Thumbs Up

To make it easier to know if a thread has answered or solved the question or problem posted, we encourage the use of the “Light Bulb” icon Name:  light bulb.jpg
Views: 111
Size:  810 Bytes, and the “Thumbs Up” Icon Name:  thumbs up.jpg
Views: 112
Size:  826 Bytes when posting.

1) Name:  light bulb.jpg
Views: 111
Size:  810 Bytes When you think your post answers a thread’s question or solves the problem please use the “Light Bulb” Icon (Solution Delivered) for your post.

2) Name:  thumbs up.jpg
Views: 112
Size:  826 BytesWhen a previous post has answered a thread’s question, or you’ve implemented the solution provided and it worked, and you want to post back to the thread to confirm the answer or solution, please use the “Thumbs Up” Icon (Solution Confirmed) for your post.

Name:  light bulb.jpg
Views: 111
Size:  810 Bytes=Solution Delivered (i.e. you think your post is the answer or solution)

Name:  thumbs up.jpg
Views: 112
Size:  826 Bytes= Solution Confirmed (i.e. you are confirming that a previous post answered the question or solved the problem)

To find and use these Icon’s:

1) Once you select the Name:  post reply.jpg
Views: 110
Size:  1.6 KB, or click Quick Reply Name:  quick reply.jpg
Views: 110
Size:  1.1 KBand choose Name:  go advanced.jpg
Views: 110
Size:  1.9 KB

2) You will see a text input box with radio buttons below the text input box
a. Select the applicable Radio button associated with the Icon you should use


Feel free to email micwood@avaya.com or kcsteam@avaya.com
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