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Old 02-07-2017, 09:42 AM
akparmale akparmale is offline
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Default IPOCC Salesforce CRM Plugin
Hello Team,

Greetings!

I have a request from a business partner I would appreciate if it could be investigated please.

The request:

"When a call is received and recorded in IPOCC/ Contact Recorder using the Salesforce CRM Plugin, can the URL to the recording in Contact Store be integrated against the call in the Salesforce plug in?

The use would be: agents returning to a previous call to listen to it using the Salesforce Plug in."

Please help with this query.

Regards,

Amruta.
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Old 02-08-2017, 03:41 AM
akilmister akilmister is offline
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The ability to access the Contact Recorder recordings via the SFDC plugin is not currently possible. More of a feature request for future releases.
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