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Old 07-28-2015, 02:36 AM
agronw agronw is offline
Join Date: Sep 2013
Posts: 30
agronw has 15 reputation pointsagronw has 15 reputation points
Default 96x1 searching for gatekeeper every now and then, Deny Event Error 1997

hi community,

we are facing an issue with our 9611-deskphones. Every now and then our customer complains, that phones are displaying "searching for gatekeeper". after some seconds (around 30) connection is established again. The error is appearing randomly, usually not twice on the same device. That is the reason why we are a bit helpless here...

What I can see in CM-logs is the following:
20150728:095616173:8995642:capro(30443):MED:[ DENYEVT ERR event=1997 d1=9d66 d2=10.xyz.abc.123]
20150728:095616173:8995643:hmm(30438):MED:[ MTCEVT ERR type=0321 lname=5400 pn1=000007cd pn2=00009d66 aux=0ac2d07b rc=0]

DENYEVT ERR event=1997 means:IP URJ-User is on a call | Unregistration Request rejected because the user is on a call | UID IP address ofthe endpoint

What the heck is requesting this unregistration? We can exclude that some administrator is doing this. In addition we see in "list history" no further entries for this extension...?!?!

kind regards,
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