Change caller ID sequence on 9640 IP phone

[salvi13]

Hello,

On 9640 IP phone, Inbound ANI is displayed on one line, name then phone number.
If the name is long the entire phone number is not displayed. How can I change the
order to phone then name? Even display only phone number will do.

They are having Product ID-Release: 9640 IP_Phone 3.171b with communication manager.
I searched a lot could not get anything for IP phone CID order change. Could you please advise.

Thanks in Advance!!
Rgds,
Santosh Salvi

[salvi13]

Hello,

Can some one please assist on this query.

Thank you!!
Rgds,
Santosh

[kumar1499]

It gives priority to name, can you try setting the below option to 3 in settings file


# DISPLAY_NAME_NUMBER specifies whether the name and/or number will be displayed for
## incoming calls, and if both are displayed, the order in which they are displayed.
## Value Operation
## 0: display calling party name only
## 1: display calling party name followed by calling party number
## 2: display calling party number only
## 3: display calling party number followed by calling party name
## This parameter is supported by: ## J169/J179 SIP R1.5.0; valid values 0 through 3; the default value is 0. ## 96x1 SIP R6.2 and later; valid values 0 through 3; the default value is 0.
## 96x1 SIP R6.0.x; valid values 0 through 1; the default value is 0.
## 96x0 SIP R2.6.5 and later; valid values 0 through 3; the default value is 0.
## 96x0 SIP R2.0 through R2.6.4; valid values 0 through 1; the default value is 0. ## SET DISPLAY_NAME_NUMBER 0

[salvi13]

Hello Kumar,

Thanks for your advise. As per my understanding option3 on 46xx file is meant for SIP phone only. Please correct me if I am wrong.

Thanks!!
Rgds,
Santosh

[mlombardi1]

Originally Posted by salvi13

As per my understanding option3 on 46xx file is meant for SIP phone only. Please correct me if I am wrong.

You are correct; the "DISPLAY_NAME_NUMBER" parameter is only supported by SIP endpoints.