AACC 6.2 SP6 and Elite installation

[sfitzg]

I am trying to configure AACC and ACM Elite for the first time. I have configured the agent profile etc. However on startup I am getting an error no terminals set and the following error in the Agent Desktop log.

Anyone got an idea what I have missed out. This is a new SP6 installation.


2012-09-27 15:46:25.900 +12:00 CCAD MainForm 9 182211 Crit None Exception Setting Agent Name / DN Number
EXCEPTION:
System.NullReferenceException: Object reference not set to an instance of an object.
at Nortel.Applications.CCAD.MainForm.OnSessionConnect ed(Object sender, EventArgs e)
at Nortel.Applications.Core.Logging.CustomEventLog.Wr iteCustomLog(String strLog, EventLogEntryType eventType, Int32 iEventID, Exception inExp)
at Nortel.Applications.Core.Logging.CustomEventLog.Wr iteError(String strError, Int32 iEventID, Exception inExp)
at Nortel.Applications.Core.Logging.Log.LogError(Cust omEventLog& thisSource, Int32 iContactID, String _strLogMessage, String strOptionalField1, String strOptionalField2, Int32 iEventID, Exception inExp)
at Nortel.Applications.Core.Logging.Log.LogError(Cust omEventLog& thisSource, Int32 iContactID, String strLogMessage, Int32 iEventID, Exception inExp)
at Nortel.Applications.Core.Logging.Log.LogError(Cust omEventLog& thisSource, String strLogMessage, Int32 iEventID, Exception inExp)
at Nortel.Applications.CCAD.MainForm.OnSessionConnect ed(Object sender, EventArgs e)
at Nortel.Applications.CCAD.CCT.SessionManager.OnSess ionConnectedEvent(SessionConnectedEventArgs e)
at Nortel.CCT.Toolkit.EventSenderThread()
at System.Threading.ThreadHelper.ThreadStart_Context( Object state)
at System.Threading.ExecutionContext.Run(ExecutionCon text executionContext, ContextCallback callback, Object state)
at System.Threading.ThreadHelper.ThreadStart()

[sfitzg]

PS the attached screen shot shows the agent name and DN have been configured

[ocecetka]

check your AAAD settings file using CCADConfigurator.exe.
Check: CallManagerAddress = IP of CM , Elite = True

also check settings using CCMM Administration if you have there correct Switch type used, under the Agent desktop -> General settings -> Advanced

In Contact Center management, right click on agent, choose manage agent profiles and check Login - Telephony, also on CM there must be softphone enabled for that specific station.

also check this guide:
https://downloads.avaya.com/css/P8/documents/100160298

hope this helps