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Old 03-21-2014, 08:04 AM
apolma apolma is offline
Join Date: Sep 2013
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Default IP 1616 with3 BM32 button issues

Hey Guy/Gals,

One of my customers has a 1616 Ip phone with 3 DBM32's and they're having problems that I cannot seem to identify. The 1616 is powered through a local power supply. We've changed out the phone, the button modules, power supply and patch cables.

Basically what happens is the third DBM32 mimics the programming on the 2nd module and proceeds to freeze up. we can reboot and solve the issue for maybe an hour and then it happens again. We've swapped the positions of the button module and it always happens to the third one.

Any ideas?
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Old 03-21-2014, 08:53 AM
apolma apolma is offline
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Figured it out.

Apparently, though Avaya states you can have 3 DBM32's on 1 1616, the power supply is insufficient to power all 3 BMs and the phone. We went back to PoE and have a separate power supply for the 3rd DBM only. Seems to be working fine now.
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Old 03-24-2014, 03:46 AM
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rbrookes rbrookes is offline
Join Date: Jan 2012
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Solution Confirmed

Thanks apolma for posting how you were able to resolve - that will help other users in the future.
Russ Brookes | Avaya, KCS Leader | +1 613.771.7590 | rbrookes@avaya.com | NA Eastern Time Zone

Last edited by rbrookes; 03-24-2014 at 03:47 AM. Reason: Typo
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