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Old 07-09-2014, 02:55 PM
copson copson is offline
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Default IPOCC Outbound Dialer
Does anyone have experience getting the Outbound Dialer working within IPOCC? I assume the Voice Agent license includes Integrated Outbound Preview Dialing. We are working with IPO Server Edition.
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Old 08-06-2014, 01:05 AM
kruegerb kruegerb is offline
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correct, voice agent license contains inbound and outbound (autodialer) license
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Old 08-13-2014, 04:04 AM
christopherv christopherv is offline
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Have a look at the IP Office Contact Center – Dialer Task Based Guide.
Last edited by christopherv; 08-13-2014 at 04:09 AM.
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Old 12-29-2014, 12:36 PM
chris125 chris125 is offline
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Quote:
Originally Posted by copson View Post
Does anyone have experience getting the Outbound Dialer working within IPOCC? I assume the Voice Agent license includes Integrated Outbound Preview Dialing. We are working with IPO Server Edition.
We are running 9.0.3 and were finally told that if we were using softphone, the preview dialer was not going to work for us. We were told to upgrade to IPO 9.04 or better yet IPOCC 9.1
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