Avaya Support Forums  

Go Back   Avaya Support Forums > Small and Medium Business Communications

Thread Tools Search this Thread Display Modes
Old 02-25-2014, 08:26 PM
jackzainul jackzainul is offline
Join Date: Jan 2012
Posts: 5
jackzainul has 10 reputation points
Default SIP Trunk

I'm having issue on my VM Pro. I use my VM Pro for remote access ( DISA ). Using the PSTN line, I have no issue to call into the remote access and able to transfer to external. But calls coming from the SIP Trunk to the remote access, the call unable to transfer to external. Any idea?
Reply With Quote
Old 02-26-2014, 07:20 AM
nash's Avatar
nash nash is offline
Join Date: May 2010
Location: Manchester, UK
Posts: 82
nash has 15 reputation pointsnash has 15 reputation points

Hi - i think there is an option in Manager to connect incoming and outgoing - trunk to trunk transfer option? Not really sure though. Anyone else tried this? If so, post your thoughts.
Andrew Nash | Global SMB Services Leader | Global Support Services | Avaya |
Reply With Quote
Old 02-26-2014, 10:43 AM
markgallagher markgallagher is offline
Join Date: May 2010
Posts: 586
markgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation points

You may have to look at some of the SIP refer settings. Some SIP providers don't like calls coming in on one SIP trunk being routed back out on the same trunk. There are some specific settings in the IP Office configuration that help resolve that.
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 08:53 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.