Avaya Support Forums  

Go Back   Avaya Support Forums > IP Office Contact Center

Thread Tools Search this Thread Display Modes
Old 05-20-2014, 05:59 AM
tjones137 tjones137 is offline
Aspiring Member
Join Date: Jun 2010
Location: UK
Posts: 2
tjones137 has 10 reputation points
Default Digital handsets on IPO SE

Can IPOCC agents use the disgital handsets connected to an IP500v2 expansion unit when the IPOCC is connced to the Primary Server. The underlying question is does TAPI now cover the SCN element of IPOSE to the point Agent handsets can be registered to any node.
Reply With Quote
Old 05-21-2014, 06:00 AM
marquardt marquardt is offline
Join Date: May 2014
Location: Stuttgart - Germany
Posts: 190
marquardt has 14 reputation pointsmarquardt has 14 reputation points
Default Answer

IPOCC Agents can be placed everywhere on the SE solution: Primary, secondary, IPOL expansion or IPO500v2 expansion. Use the IPOCC supported phones.
Reply With Quote
Old 05-22-2014, 01:59 PM
wkirk's Avatar
wkirk wkirk is offline
Join Date: May 2010
Location: Highlands Ranch
Posts: 61
wkirk has 10 reputation points
Default IPO CC - User Interface, Agent & Client FAQs

What phones are supported with IP Office Contact Center?

Here is the currently list of supported endpoints:
IP phones: 1608, 1616-I, 9608, 9611, 9621, 9630, 9640, 9641, 9660
Digital phones: 9504, 9508
DECT Phone: Agents logged in on DECT phone, call can be answered and ended. Hold, retrieve & twinning are not currently supported

Avaya IP Office Contact Center Technical FAQ 01/2014 V1.1



W.K. ‘Kirk’ Kirk | Technical Support Engineer| ATAC TechniCenter – SME Pre-Sales Support
Westminster, CO 80234 | Voice: 1-888-297-4700 | atac@avaya.com

Use this link for the current IPO Matrix:

Click here for – IP Office Knowledge Base

Please utilize our FAQ database tool before you engage the TechniCenter at : https://avaya.my.salesforce.com/apex/sp_ViewDetailPage?Id=a3ja0000000LXXRAA4

To Contact the Technicenter call 1.888.297.4700 or 720.444.7700 or email ATAC@avaya.com with the product in the subject line.

Last edited by wkirk; 06-05-2014 at 08:16 AM.
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 02:46 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.