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Old 04-01-2016, 02:52 AM
hitch9 hitch9 is offline
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Question Salesforce Open CTI Integration

I'm investigating Avaya's Open CTI Integration with Salesforce. (I'm a developer rather than a business person).

We are currently using the Salesforce CTI Toolkit but this is no longer supported. We operate an Avaya IP Office V500 system.

What's involved in moving forward with Open CTI?
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Old 08-21-2016, 12:00 AM
wuu wuu is offline
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I have successfully integrated Salesforce with my ctiSVR, the guide below has programming details.


Last edited by wuu; 08-21-2016 at 12:02 AM.
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Old 03-29-2017, 10:26 AM
tcanla tcanla is offline
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We've been using Tenfold as an integration solution between Avaya and Salesforce. Started using it just last year, and so far we haven't had any problems. They offer lots of helpful features as well, like gamification and click-to-dial. Here's their website - www.tenfold.com/integrations.
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Old 04-04-2017, 10:23 PM
ramos214 ramos214 is offline
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You may want to check out this pdf file about configuring Avaya's CTI to integrate with Salesforce: https://downloads.avaya.com/css/P8/documents/101027832
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Old 06-21-2018, 12:59 PM
kumpuk kumpuk is offline
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Is there a Dev Connect for this integration? I have found nothing that Avaya is behind this design/application.
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open cti, salesforce

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