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Old 03-05-2018, 06:46 AM
yanes yanes is offline
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Default Hunt Group No Answer Forward

Hello everyone,
I can't seem to find the exact method I can use to create the functionality I need. What I have is a VDN that brings calls into a vector. After an announcement, the vector collects digits and then makes a determination. If there are agents in a particular skill logged in, and a user presses 1 it queues-to an extension. No problem. If a user presses 2, then the vector routes-to a hunt group of multiple extensions. Nothing fancy. If the user in the skill happens to not pick up, the call will route over to the hunt group. The department would like as well for the hunt group, if there is no answer or everyone is on the phone, to also route-to the skill. I am sure that something like this is possible, I am just missing the syntax of what needs to happen. Thanks for looking.

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Old 03-23-2018, 05:22 AM
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marzahn marzahn is offline
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Solution Delivered Add a coverage path to the HuntGroup

As soon as you said hunt-group, my first thought was to add the VDN of the split you want for the end point as the coverage path. The only "gotcha" in this is that you cannot cover to a cover. So this coverage path must be the first one in the call routing.

Please let everyone know what finally worked for you. Okay?
Thank you,
Bill Marzahn
Telecommunications Administrator
Neighborhood Health Plan of Rhode Island
299 Promenade Street
Providence, RI 02908-5720
401-459-6677 (Direct "Find-me" Line)
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Old 03-26-2018, 05:24 AM
regan16 regan16 is offline
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I believe you are using agents logging in? If so you can add a line to the vector before it reaches the options to route to X if available agents = 0 this means that if there are no agents logged in it will go to where ever you wish to set X to.
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