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Old 07-12-2021, 10:55 AM
aismail aismail is offline
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Join Date: Mar 2020
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Default Multiple Call Merge in one Segment Avaya Oceana


We have recently gone live at our sight with Avaya Oceana 3.8
we are experiencing a strange scenario where the multiple calls will get merged into on large segment usually around 2 HR (as configured in ACR)

has anyone experience the similar scenario where the calls get merged into one large segment

Products include

Avaya Oceana 3.8
CM 8
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aura cm, oceana

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