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Old 07-17-2015, 03:06 PM
carso12 carso12 is offline
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Default Partner ACS 7.0 Programing question
I am reconfiguring our existing system.

I need to be able to have a call come in on line 1, if it isn't answered or if it is busy to transfer to line 2 and if it still isn't answered, go to voice messaging.

I'm not sure this is possible, however, I'm thinking I need to change the system to hybrid and then pool lines 1 & 2.

Am I on the right track, or is this even possible? Any help is greatly appreciated.
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