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Old 04-01-2015, 12:19 PM
pmoretti pmoretti is offline
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Default Definity G3 - ghost calls to a station

I have a Definity G3, site admin 3.0.8

I single user has had a problems with ghost calls coming into her station. It is a 8410D phone that once in a while shows '202' in the window when these calls come in....other times nothing in the window. It is very random, maybe 3 times a week....this is an older user and she is very frustrated with this. I cannot trace it down. Anyone with any ideas?
I have changed the ACA assignments to 'N', thought this improved it but NO.

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Old 04-02-2015, 01:17 PM
pmoretti pmoretti is offline
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DOES nobody have any input for the problem I am having?
How about a professional Avaya technician?
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Old 04-13-2015, 12:26 PM
welch37 welch37 is offline
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Couple of things, if user willing to work with you:
Have her track the date, time of the call. Then try to use your call accounting package to see if it is capturing the caller

Upon using the G3 for many years, the receiptionist would get ghost or phantom callers. We had local provider in who told us they were not actual calls but these appeared to happen alot when raining. So if this is the case, then bad wiring from your provider and they won't fix it.

Hope this helps some.
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Old 04-14-2015, 10:45 AM
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marzahn marzahn is offline
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Solution Delivered Only . . . It's Happening to Just One Station Right?

This says to me that it is an internal issue. I would start with the premise wiring to the desk set,
Thank you,
Bill Marzahn
Telecommunications Administrator
Neighborhood Health Plan of Rhode Island
299 Promenade Street
Providence, RI 02908-5720
401-459-6677 (Direct "Find-me" Line)
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