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Old 05-02-2019, 09:00 PM
gonza965 gonza965 is offline
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Exclamation 9621g Agent Speaker Phone issues

Hi -

I've encountered an issue with Avaya 9621g phone sets & Agent Login, & Speaker phone options.

example:

Agent logs extension into 9621g phone set, enters Agent ID, then presses Speaker phone; Speaker phone does not work.

Toggling through the station and agent ID "auto-answer" options allows speaker phone to work however logs out the Agent immediately when pressed.

Speaker phone only works when agent is logged out.

Works with other phone type sets e.g. 46XX phone sets.

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Old 05-10-2019, 09:19 AM
gonza965 gonza965 is offline
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The Avaya 9621g Speaker option was disabled in the 46xx files thus no option for Call Center Agents. Once the changes to this were applied, issue resolved.
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