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Old 10-05-2011, 01:57 PM
vdow vdow is offline
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Default Open Cases

I am the Technicial support for my company. I watch the status of all Avaya cases. The support page will allow me to enter a case on any product but will not allow me to monitor it ?? This is very detrimental to my job.
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Old 10-06-2011, 12:34 PM
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rogerg rogerg is offline
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Avaya is close to completing a new service offering that will allow you to monitor all Avaya Support cases for your SoldTo's. I though they would be in the controlled GA by now, but...
Gary Rogerson
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Old 06-11-2012, 07:59 PM
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werickso werickso is offline
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Default Managed Case Status Alerts

If you are talking about the ability to see the case status alerts, you can set this up for any / all sold-to's in your Customer Hierarchy or Link ID.

There is a detailed KB article PRCS100273 that walks you through setting this up.

Or you can search for the article #, PRCS100273 from the dashboard search page
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For PRIORITY Service, create a Service Request online at http://support.avaya.com. Select Service Requests > Create Service Requests
Also, check service request status, order parts, and access the latest knowledge from our newly designed Avaya Support website!!!

Last edited by bball; 06-11-2012 at 09:57 PM.
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