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Old 03-29-2016, 11:29 PM
sharm112 sharm112 is offline
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Default IPOCC Email Queue

Does anyone know how to increase Queue in Emails TOPIC. Right now. I can't get more than 500 Emails Queued. Customers needs to extend this as once in a while they get a lot of emails and it may take time to sort them out.
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Old 03-30-2016, 03:01 AM
marquardt marquardt is offline
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Default Maximum number of messages per mailbox

E-Mail configuration

Tab: General -> Maximum number of messages per Mailbox


or for every topic:

E-Mail Configuration

Tab: Email Topics/Domains -> Edit -> Maximum number of messages per Mailbox
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Old 03-31-2016, 06:15 PM
sharm112 sharm112 is offline
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Default

Thanks a ton..That solved the issue...
Another quick question - Is there a way to delegate multiple emails to an agent in one click. We can only delegate emails one by one.
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Old 03-31-2016, 11:38 PM
marquardt marquardt is offline
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Default Multipe delegate of E-Mails not possible

What is the use case for multiple delegate of E-mails?


Suggestion:
Use in the task flow Text scan to distribute E-mails.
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