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Old 11-04-2012, 03:28 PM
rmgilmore rmgilmore is offline
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Default IPO 500V2 8.0 1616 Ip phones keep rebooting


IPO 500V2 8.0 Ip phones keep rebooting after getting command "H323Evt GK: Unregister endpoint"

I have two phones on this subnet having this issue. Its seems to be a "timer" deal. They boot about every 5 minutes.

1616 Phones.


53445729mS H323Evt: v=0 stacknum=250 State, new=NullState, old=Active id=45

53445729mS H323Evt: GK: Unregister endpoint XXE0070702E1_XX96356079a52f3c for extension 299

53445731mS H323Evt: GK: Send URQ

53445732mS RasTx: v=Src=, Dst= peb=0

RasMessage = unregistrationRequest = {

requestSeqNum = 1

callSignalAddress = { 1 item(s)

[0] = ipAddress = {

ip =

c0 a8 01 f0
port = 1720

Thanks for your help!
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Old 11-04-2012, 05:35 PM
rmgilmore rmgilmore is offline
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Default More info

The display on the 1616 phone shows "Resetting on URQ" after being up for six minutes. I have two phones on this subnet, I powered down both of them, started one, waited for three minutes and started the other. Both of them reboot every six minutes from when they were started. Not a network issue.

Thanks for your help.
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Old 11-14-2012, 02:04 AM
mobydick06 mobydick06 is offline
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I have the same problem with IPO in 8.1.

The phone are 16xx, on a remote site.

Has anybody an idea?

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Old 11-19-2012, 06:39 AM
maxvasquezcacho maxvasquezcacho is offline
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I had the same problem yesterady with a 9640G phone. It showed up the same message Resetting on URQ. I simply restart to the factory values and everything went ok.

Hope this works for you.

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Old 12-10-2012, 10:36 PM
kminin kminin is offline
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how many ip phones do you have?
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Old 10-09-2014, 01:58 PM
rileyd rileyd is offline
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Default 9611G sets also show restarting o URQ

URQ = user request. (from what i am told).

everytime i make a manger change and submit a merge. select IP 9611g sets will say that error and restart.

I use vlans and customer provided DHCP scope. this is an IP Office server edition.
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Old 10-14-2014, 01:20 AM
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nash nash is offline
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The phones will reboot if they lose connection with the gatekeeper - usually 3 messages have to be missed within a set perior of time. I suspect what is happening is that these keepalives are not getting through. What you could do, is monitor the switch port that the IP Phone is connected to and monitor the traffic?
Andrew Nash | Global SMB Services Leader | Global Support Services | Avaya |
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