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Old 09-18-2014, 09:57 PM
smaiyaur smaiyaur is offline
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Default CS1K 7.6/ issue Line Side ports will not Acquire- Site requested to upgrade and issue

issue Line Side ports will not Acquire- Site requested to upgrade and issue contineues .

Unable to Acquire analog set, only digital work. duped in lab with customer cs1k database.
- Reviewed the ACD and set protected data blocks. - ACD1401 has ALOG = NO as expected after the service change. - Found ACD queue 1355 with 2 sets with DES = AAOA. It has IVR = NO and in that case ALOG does not print, but in the data structure it is set to YES. - MPLR32975 is in the lab, so made a service change to ACD1355 to confirm that it sets ALOG = NO if you enter IVR = NO during an ACD service change.

soluton :install 32975 and Change acdn to alog and ivr from yes to no and alog will change to no.
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