Problem logging agent in IPOCC demo

[carrai]

Regards, I have a problem logging agents with the User Interface, I can login my agents but without telephony. My question is if is neccesary a physical phone or Avaya Communicator connected and working??.
I have installed the license and all the services are running except SMTP

Thanks in advance

[kruegerb]

yes, for logging in a voice Agent you need a working phone (softphone, Communicator or deskphone

[carrai]

Originally Posted by kruegerb

yes, for logging in a voice Agent you need a working phone (softphone, Communicator or deskphone

Thanks, For my Avaya Communicator extension I need some special configuration or just configure like teleworker?? Is neccesary to assign license as a IP extension ?(H323 or SIP).

[carrai]

I have found that I can't call to the sip extension of the ipocc, maybe it is the problem that my UI logging in without telephony. What steps of troubleshooting can i do?

Thanks in davance.

[dalfr]

1- Make sure that the IP office system password in the IP Office’s Security Settings interface matches the PBX password in
IPOCC UI > Administration > configuration > PBX configuration > “Password”
2- Make sure that the CTI license is valid
3- Make sure that the system status displays SIP extension, and it matches SIP extension in
IPOCC user interface > Administration > Configuration > Chap Server Tap > Select your chap server and edit it > Chap Adapter Tap > Select your chap adapter and edit it > Chap Adapter line > "SIP Extension"

[carrai]

Originally Posted by dalfr

1- Make sure that the IP office system password in the IP Office’s Security Settings interface matches the PBX password in
IPOCC UI > Administration > configuration > PBX configuration > “Password”
2- Make sure that the CTI license is valid
3- Make sure that the system status displays SIP extension, and it matches SIP extension in
IPOCC user interface > Administration > Configuration > Chap Server Tap > Select your chap server and edit it > Chap Adapter Tap > Select your chap adapter and edit it > Chap Adapter line > "SIP Extension"

Thank you, I'll try it and post the results

[oiduran]

Yes, the phone is mandatory