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Old 10-15-2013, 03:49 AM
ggeerts ggeerts is offline
Join Date: Apr 2011
Posts: 5
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Default Real-Time Display crashes, avaya aura 6.3 SP10, IE9 win 7

I wonder if some of you came across this problem.

Since we've migrated to Avaya Aura Contact Center 6.3 SP 10, our
users complain that regular their Real-Time Display crashes.
We're using windows 7, IE9(32) with compatibility mode enabled.

The application log on the pc's shows:
Faulting application name: iexplore.exe, version: 9.0.8112.16514, time stamp: 0x523ec269
Faulting module name: ICERtdControl.dll, version:, time stamp: 0x51711195
Exception code: 0xc0000005
Fault offset: 0x000891cf
Faulting process id: 0x38c
Faulting application start time: 0x01cec8a33c6503b0
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: C:\Windows\SysWow64\ICERtdControl.dll
Report Id: ccb76e4d-34c5-11e3-8487-6c3be5327236

We've tried to rename the C:\Windows\SysWow64\ICERtdControl.dll
to C:\Windows\SysWow64\ICERtdControl.old and then start the RealTimeDisplay anew but alas, the problem stays.

Any ideas?

Thank you for your help!
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Old 06-18-2014, 01:38 AM
ankamath ankamath is offline
Join Date: Jul 2013
Posts: 29
ankamath has 10 reputation points


I believe the same has been fixed with SP11.. below are details on the Fix that has gone in...

CCMA SP10 - RTD control crashed on IE8 intermittently

Do you still face the issue after upgrading to SP11?

Amith K
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