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Old 08-10-2016, 06:50 AM
jaytarbox jaytarbox is offline
Join Date: Apr 2010
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Default Trying to upgrade SAL on system platform

Trying to patch SAL on system platform:

Uploading ServicesVM_SP_3. results in the error:

Failed to download the patch file. Error Detail: ErrorCode="102", ErrorMsg="The patch file is not supported.", Standard Output="null", Standard Error="Error Code: NotSupportedPatchFile".

Any ideas?

Last edited by jaytarbox; 08-10-2016 at 07:07 AM.
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Old 08-19-2016, 07:59 AM
brown834 brown834 is offline
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I had the same issue.

The "Upgrading Secure Access Link (SAL) Gateway for SHA-2 Security Compliance" is the only reference that states a System Manager 6.3.1+ with SP1 is fully compliant. Review the steps on page 44. If in the SAL console it shows that you have or higher, then it seems it is already up to the SHA256 standards.

If you look into the documentation, you do not need the SP2 patch to There is a disconnect between the PSNs and the release notes for SP1. I found that PSN003661u, states that this patch is only for System Managers 6.1 and lower. This is the reason for the incompatibility.

The level you have already should have the SHA256 capabilities, which is what I would guess the reason for trying to install this is. The e-mail notices and PSNs need to be coordinated better.
Richard C. Browne, Jr.
Telecommunication Engineer
MAP Communications, Inc.
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Old 08-23-2016, 07:06 AM
vkumarsingh vkumarsingh is offline
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Default Trying to patch SAL on system platform:


The .zip file "ServicesVM-3.0.1-2" is packaged within the zipped file ServicesVM_SP_3. that is downloaded from Avaya Support site. The ServicesVM-3.0.1-2 file installs without issue once extraced from the "ServicesVM_SP_3." zip file.

So, remove ServicesVM-3.0.1-2 from the zipped file ServicesVM_SP_3. and install it. It should work.
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Old 09-08-2016, 08:09 AM
jaytarbox jaytarbox is offline
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Heh, found the article:

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