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Old 05-16-2014, 09:00 AM
veverm veverm is offline
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Default media stream

I have a question about Avaya Contact Recorder for IP Office 500 ( version 9.0 ). Can someone please help me understand where the media stream is captured?
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Old 05-19-2014, 05:24 AM
marquardt marquardt is offline
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Default Configuration

Configuring and useing see attachment
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File Type: pdf ipocc_voice_recording_voicemailpro.pdf (252.7 KB, 36 views)
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Old 05-19-2014, 09:31 PM
pereirat pereirat is offline
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Media is captured on IP Office VMPro. Contact Recorder is configured to index and search the media.
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Old 05-20-2014, 12:16 AM
marquardt marquardt is offline
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Default To search the voice mail

To search the voice mails use IP Office VMPro.
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Old 05-20-2014, 05:05 AM
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Thanks for the reply. So, it doesn't encrypt or compress the files like Contact Store does? Just uses the WAV file saved by VM pro?
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Old 05-22-2014, 08:40 AM
callanr callanr is offline
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That is correct, it does not encrypt the file, but it does secure from tampering. This a function of Contact Recorder. Details can be found in the IPO Knowledge base of this function.
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Old 06-09-2014, 04:21 PM
dgifford dgifford is offline
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So, to take this one step further, I understand that contact Store and Contact Recorder both work with IPOCC, but it sounds like Contact Recorder does not compress the recordings and is using the .wav files stored in VM Pro. Contact Store has built in archiving processes. Does Contact Recorder have this as well, assuming it needs a lot more storage as .wav files
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