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Old 09-30-2010, 12:47 PM
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Solution Confirmed For Authorized Business Partners and Avaya Sales - SME Pre-Sales Technical Support

For Authorized Business Partners and Avaya Sales - SME Pre-Sales Technical Support use the PTSG.

To speed up answers to questions about IP Office and any add-ons use:

Avaya's SME Pre-Sales Technical Support Group (PTSG) provides real time (telephone) technical support, providing answers to feature functionality questions for IP Office and PARTNER Advanced Communications System (ACS) including all peripherals relative to these products.

NOTE: For Avaya Partners not currently registered to use our services, please register for support at https://atac.avaya.com/BP_Reg.asp Please call 800-225-0266, prompt 7, with any questions.

E-mail support for all four communications systems via technictr@avaya.com. In the subject header field, please add one of the following keywords: IP Office or PARTNER, and your e-mail will be forwarded to the correct group.

You can reach the Pre-Sales Technical Support Group by dialing the Avaya Technology & Consulting Hotline number at 888-297-4700. The PTSG is staffed between the hours of 9:00 am to 1:00 pm and 2:00 pm to 6 pm Eastern Time, Monday through Friday (we are closed from 1:00 pm to 2:00 pm ET daily for meetings and a common break). Calls received outside of business hours, or during times that the group is engaged in meetings, will be routed to specific group mailboxes. It is our intention to return your call within 2 business hours.
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