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  #1  
Old 09-28-2018, 06:18 AM
gsanadze gsanadze is offline
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Default You have been logged out because the phone system became unavailable
"You have been logged out because the phone system became unavailable"

I got this message any time I try to login user to One-X Portal.

That started to appear after I upgraded to R11.

Any idea why?
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  #2  
Old 10-03-2018, 03:38 AM
gsanadze gsanadze is offline
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Default I found the reason
You need to connect the phone for this user extension and reboot One-X Portal

After that it starts to work correctly and refuses the login if the phone is not connected with clear message "You phone is not connected..."

The strange message "You have been logged out because the phone system became unavailable" only appears if the phone has never been connected to the system, and, probably, the record of this phone is still not there in One-X portal database.
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  #3  
Old 10-09-2018, 12:04 PM
tony1661 tony1661 is offline
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Default Same Issue after R11
I tried gsanadze's suggestion and it worked. Luckily we only have a few users.
Last edited by tony1661; 10-09-2018 at 12:19 PM.
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Old 01-10-2019, 09:51 AM
hawthk hawthk is offline
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Did you connect the phone on the One X User login page? and by reboot did you restart the One X service?
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  #5  
Old 01-10-2019, 10:03 AM
hawthk hawthk is offline
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Quote:
Originally Posted by tony1661 View Post
I tried gsanadze's suggestion and it worked. Luckily we only have a few users.
Did you connect the phone on the One X User login page? and by reboot did you restart the One X service?
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