Avaya Support Forums  

Go Back   Avaya Support Forums > IP Telephony and Convergence

Thread Tools Search this Thread Display Modes
Old 03-31-2010, 01:47 AM
renaton renaton is offline
Aspiring Member
Join Date: Mar 2010
Posts: 2
renaton has 10 reputation points
Default Using click-to-dial but still using CDR account codes

Hi all,

Is there a way that you can use click to dial with One-X communicator and still be using CDR account codes with that call?

We have a customer that relies heavily on CDR account codes in order for their employees to distinguish between private calls and business calls. For business calls they use "project numbers" for each project and at the end of the month claim against that. Thus CDR is very important for this customer. We are now deploying One-X communicator for them, and they are very interested in the new converged unified communications thing. They can use CDR account codes when dialing from One-X communicator, but when they use the click-to-dial feature, they are unable to distinguish between business and private calls as click-to-dial just dials the number straight away.

I searched for some features on One-X communicator that would enable the use of such a feature, but could find nothing.

Is there any suggestions regarding this?

Reply With Quote
Old 04-05-2010, 01:22 AM
aviswanathan's Avatar
aviswanathan aviswanathan is offline
Hot Shot
Join Date: Feb 2010
Location: Pune
Posts: 19
aviswanathan has 11 reputation points

After reviewing your post, I would suggest that you either create an online Service Request at http://support.avaya.com/ >> "Create Service Request", or call into the support center to ask this technical question.
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 11:47 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.