Avaya Support Forums  

Go Back   Avaya Support Forums > IP Telephony and Convergence

Thread Tools Search this Thread Display Modes
Prev Previous Post   Next Post Next
Old 02-02-2011, 07:07 AM
jw019552 jw019552 is offline
Join Date: Nov 2010
Posts: 7
jw019552 has 10 reputation points
Default One X Agent Config

So I am trying to get a few features ironed out and working.

1. Instant Messaging-At my company we use MOC currently. I can't seem to get this to connect with my current settings. It just keeps saying that my server address is wrong. I have tried the IP address form of the address as well as the text version.

2. Outlook integration-Below is a picture of the main Agent window. Is there a way I could have that search field look at all of Active Directory instead of having to pull up advanced search and then adding a person to my contacts just to use Click to Dial?

3. Screen Pops-If you have setup one how complicated was it?

Other questions: Does video calling run off the IM client of one-X Agent? What about desktop sharing does that work off the IM client?

Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 03:43 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.