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Old 01-07-2014, 02:19 AM
villa163 villa163 is offline
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Default Contact Center Web Application Recording

Hi!

We are integrating Dynamics CRM with the recording so each phone call activity should have a link to the recording file. But since the file is encrypted, we need to use the Contact Center Web Application to listen to it.

Is there a way to call the Contact Center Web Application URL and pass the ID of the recording that we need to review so that the specific recording is already selected by default.


Thanks,
Stephen
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Old 03-09-2014, 05:28 AM
szain szain is offline
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Default

Hi,


please may you tell me how to integrating Dynamics CRM with ip office 500v2?
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