Avaya Support Forums  

Go Back   Avaya Support Forums > Messaging

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 02-12-2015, 10:47 AM
kbehun kbehun is offline
Member
 
Join Date: Feb 2015
Posts: 5
kbehun has 10 reputation points
Default Avaya CM/CMM 6.3 Voicemail Forwarding to inbox

Hello,

We have just implemented Avaya CM/CMM 6.3 and want to configure voicemail to email inbox delivery. My preference is to have someone leave a message and then have CMM send it to the persons email address (e.g. first.last@company.com) Furthermore I do not want to configure the client in any way as I believe using an SMTP relay should handle this.

Steps taken so far.

Created email account e.g. (Avaya-voicemail@company.com) this account has SMTP relay access to send emails to all people in the company.

Please provide a link or document to walk me through the setup process.
Reply With Quote
  #2  
Old 02-12-2015, 10:39 PM
sunilkumarv sunilkumarv is offline
Guru
.
 
Join Date: Mar 2010
Location: India
Posts: 124
sunilkumarv has 24 reputation pointssunilkumarv has 24 reputation points
Default

Can you check if the attached file helps.

EMAIL FWD.docx
__________________
Regards,
Sunil

AVAYA| Voice: US:- +1 720 444 5271, India: +91 80 6715 3277 | Email:sunilkumarv@avaya.com|
Reply With Quote
  #3  
Old 02-13-2015, 01:00 AM
kbehun kbehun is offline
Member
 
Join Date: Feb 2015
Posts: 5
kbehun has 10 reputation points
Default One more thing, we are Office 365

Sunil,

Thank you for the document. I have made the necessary changes but it still does not come through. We are using Office 365. Will that make the configuration different? Something strange is the CMM does not appear as though it tried to send the message.
Attached Images
File Type: jpg mailforward.JPG (20.1 KB, 145 views)
Reply With Quote
  #4  
Old 02-13-2015, 01:42 AM
kbehun kbehun is offline
Member
 
Join Date: Feb 2015
Posts: 5
kbehun has 10 reputation points
Default Update on mail forward, getting close I think

Sunil,

I have made some configuration changes have been able to successfully show the CMM log to show a message was intended for delivery. We are Office 365, will I need to configure something in addition to allow it to forward?
Attached Images
File Type: jpg mf3.JPG (21.2 KB, 101 views)
Reply With Quote
  #5  
Old 02-13-2015, 11:21 PM
sunilkumarv sunilkumarv is offline
Guru
.
 
Join Date: Mar 2010
Location: India
Posts: 124
sunilkumarv has 24 reputation pointssunilkumarv has 24 reputation points
Default

we normally push the mails to SMTP mail gateway . I am not sure how this can be configured for cloud. if you have a SMTP mail gateway, you can configure that and CMM will always send the messages to this gateway node.

Regards
Sunil
__________________
Regards,
Sunil

AVAYA| Voice: US:- +1 720 444 5271, India: +91 80 6715 3277 | Email:sunilkumarv@avaya.com|
Reply With Quote
  #6  
Old 02-15-2015, 04:54 PM
kbehun kbehun is offline
Member
 
Join Date: Feb 2015
Posts: 5
kbehun has 10 reputation points
Default Will internal SMTP Relay work?

Sunil,

Thanks for the reply. I have an internal SMTP relay that we use for our scan to email feature can we configure for SMTP Relay?
Reply With Quote
Reply

Tags
cmm messaging e-mail

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 02:46 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.