Avaya CM/CMM 6.3 Voicemail Forwarding to inbox

[kbehun]

Hello,

We have just implemented Avaya CM/CMM 6.3 and want to configure voicemail to email inbox delivery. My preference is to have someone leave a message and then have CMM send it to the persons email address (e.g. first.last@company.com) Furthermore I do not want to configure the client in any way as I believe using an SMTP relay should handle this.

Steps taken so far.

Created email account e.g. (Avaya-voicemail@company.com) this account has SMTP relay access to send emails to all people in the company.

Please provide a link or document to walk me through the setup process.

[sunilkumarv]

Can you check if the attached file helps.

EMAIL FWD.docx

[kbehun]

Sunil,

Thank you for the document. I have made the necessary changes but it still does not come through. We are using Office 365. Will that make the configuration different? Something strange is the CMM does not appear as though it tried to send the message.

[kbehun]

Sunil,

I have made some configuration changes have been able to successfully show the CMM log to show a message was intended for delivery. We are Office 365, will I need to configure something in addition to allow it to forward?

[sunilkumarv]

we normally push the mails to SMTP mail gateway . I am not sure how this can be configured for cloud. if you have a SMTP mail gateway, you can configure that and CMM will always send the messages to this gateway node.

Regards
Sunil

[kbehun]

Sunil,

Thanks for the reply. I have an internal SMTP relay that we use for our scan to email feature can we configure for SMTP Relay?