Avaya Support Forums  

Go Back   Avaya Support Forums > IP Telephony and Convergence

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 11-02-2010, 10:11 AM
bala27 bala27 is offline
Member
 
Join Date: Nov 2010
Posts: 3
bala27 has 10 reputation points
Default Not able to make external calls in only 7 phones

Issue Description – Not able to make external calls from 7 phones.

Action taken -
· Removed the extn and duplicated with working extn – not worked.
· Working phone plugged in the non working line - Worked
· Non working phone connected to good line – Not worked
· Given non working extn to working phone – Not worked.
· Tried to overwrite the extn backup script but I was unable to overwrite, since the extn was not looking for the backup script.
· Unplugged the phone and extn is showing in service in the PBX. (This was really strange)
· From the switch I was able to reach TFTP server without any packet loss.
· From the phone to switch I was able to reach with 20-30% packet loss. The end to end connectivity is up. But there is huge packet loss.
· After the investigation we found the problem is with Phone script file. So we need to create the new phone script file.
· The phone behavior is strange and unable to reach TFTP server to upload the firmware. Changing the cable and the port not helped.
· When we remove the cable of the phone, I can still ring up the phone and the status shows in-services
Reply With Quote
  #2  
Old 11-08-2010, 09:37 PM
sg sg is offline
Hot Shot
.
 
Join Date: Jun 2010
Location: India
Posts: 22
sg has 10 reputation points
Default

Hi,

> For problems with external calls, I would suggest you to take a list trace/MST to see if there is any denial event or from where the disc comes from.
> For phone status issues, check by changing the following parameters.
Service Link Mode to "Permanant" in the station form.
Near End Establishes TCP Signaling Socket to "Yes" in the ip-network-region form.
> If still the same issue, remove one station, add another one and then add the station which is removed. This way we can make sure that this station is getting a different UID.

If still issues, I would suggest you to open a case with the Avaya backbone team.

Thanks.
Reply With Quote
  #3  
Old 11-09-2010, 05:43 AM
bala27 bala27 is offline
Member
 
Join Date: Nov 2010
Posts: 3
bala27 has 10 reputation points
Default

Tried those options , but still no go..
Please let me know if there are any other options...

Thanks
Reply With Quote
  #4  
Old 11-12-2010, 08:42 AM
bala27 bala27 is offline
Member
 
Join Date: Nov 2010
Posts: 3
bala27 has 10 reputation points
Default

There was a problem with 29series of the extension. Where all 29 series extn going out of the PBX will be having the problem.(Service provider is a allow 29series).

As a workaround. We did a change in public unknown numbering where all 29 series will be converted to 27 series…

We logged a case with service provider to allow the 29 series.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 11:22 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.