Server Edition The System ID changed

[oiduran]

We have a serious problem ...

Was neccesary re-install the server edition from CD with the .ISO IPOserver 9_0_5

We charged the backup file and the licences shows active but with the error:

"The system ID has changed: You must acquire licences based on the new fingerprint"

¿what we make?

I attach the screen shoot.

[fwilkepcs]

Is it an Avaya delivered Server? Seems to be not...

[oiduran]

Yes, the server was delivered by Avaya

[fwilkepcs]

Did you compare the system IDs (old and new)? That should not happen on an Avaya hardware server. It must be labeled with the system ID.

The licenses are shown as active because you have a grace period as you can see in one of your screenshots.

I think I would try another fresh installation and check the ID again.

[oiduran]

The ID changed, but when I charge the backup must conserver the same ID, or not?

[fwilkepcs]

With a real (not virtualized) server the system ID should be created only depending on the hardware independent from any configuration. Did you change something that's near to the hardware? Network adapter, bios, HDD...

[oiduran]

Nothing Mr, The server is not virtualized, is physic. We have not make changes. We have in support with Avaya but is delayed.

[fwilkepcs]

Good luck to you... Tell me if they find a solution.

[oiduran]

I hope soon solve. Tks!