Avaya Support Forums  

Go Back   Avaya Support Forums > IP Office Contact Center

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 07-10-2015, 01:48 PM
johnbriggs johnbriggs is offline
Member
.
 
Join Date: Aug 2014
Posts: 8
johnbriggs has 10 reputation points
Exclamation TT_Version * IPOConnectionType=not initialized

Greetings all,

We are setting up a new IPO CC server and have run into an issue.

The voice topics are working, but email has not been added and a sequence of errors is displayed when an "agent" attempts to login to the email Group.
  1. Common error occured in call center connection!
  2. The E-Mail application has requested to be shut down due to a fatal error.
  3. No connection to UM system or UM processes do not work.

Any thoughts on what to trouble shoot? We double checked the work based on the "IP Office Contact Center - Email & Chat Services Task Based Guide", but it still isn't working.

Any assistance would be appreciated.

Cheers,
Jb
Reply With Quote
  #2  
Old 07-12-2015, 10:49 PM
marquardt marquardt is offline
Guru
.
 
Join Date: May 2014
Location: Stuttgart - Germany
Posts: 190
marquardt has 14 reputation pointsmarquardt has 14 reputation points
Default Check the UM system

TTrace - UMRTaskserver

Please enter the command PrintServerState.

DB: OK
UMS: OK
TSM: OK
Kernel/Vectors: OK
ClientAdapter: OK

Is a TaskFlow with E-Mail active?
Reply With Quote
  #3  
Old 07-13-2015, 05:58 AM
johnbriggs johnbriggs is offline
Member
.
 
Join Date: Aug 2014
Posts: 8
johnbriggs has 10 reputation points
Default

Quote:
Originally Posted by marquardt View Post
TTrace - UMRTaskserver

Please enter the command PrintServerState.

DB: OK
UMS: OK
TSM: OK
Kernel/Vectors: OK
ClientAdapter: OK

Is a TaskFlow with E-Mail active?
Yes, there is a TaskFlow with E-Mail active.

PrintServerState results
_____________________

VM-Version : 24.51-b03
------------------------------------------------------
Starttime : Fri Jul 10 15:27:30 EDT 2015
First job time : Fri Jul 10 15:27:30 EDT 2015
Last job time : Fri Jul 10 15:27:30 EDT 2015
-----------
Current state : Running
Previous state : Running
-----------
DB : OK
UMS : OK
TSM : OK
Kernel/Vectors : OK
ClientAdapter : OK
-----------
Max. available memory : 232960 KB [5238551040]
Free memory : 22422 KB [522960648]
ProcessId : 9036
-----------
Queued MBEvents : 0
-----------
# of active tasks : 0
# of alerting tasks : 1
# of tasks in alerttimeout : 0
# of completed tasks : 0
# of created tasks : 0
# of deactivated tasks : 0
# of deferred tasks : 0
# of delegated tasks : 0
# of deleted tasks : 0
# of followup tasks : 0
# of held tasks : 0
# of new tasks : 0
# of ocForced tasks : 0
# of pending tasks : 0
# of dropped tasks : 0
# of queued tasks : 3
-------
# of actual tasks : 4
=======
-----------
# of pendingDocuments : 0
-----------
Average routingdelay : 0 ms
MinRouteRequestPerMin : 0
RouteRequestPerMin : 0
MaxRouteRequestPerMin : 0
-----------
Logged In Agents : 0 of 7
Agents in idle-state : 0
Agents in pause-state : 0
Agents in busy-state : 0
-----------
Topics in task flow : 2 of 2
Mail-AGs in task flow : 3 of 3
Reply With Quote
  #4  
Old 07-13-2015, 07:20 AM
marquardt marquardt is offline
Guru
.
 
Join Date: May 2014
Location: Stuttgart - Germany
Posts: 190
marquardt has 14 reputation pointsmarquardt has 14 reputation points
Default Agent PC

The TTrace Messages show that the UM System is working.

Please login as Agent on the IPOCC Server.

Does the issue exist also on the IPOCC Server?
Is it an issue of the connection between Agent PC and the IPOCC Server?

TTrace TaskServerManager:
Command: PrintTS
example: 1:name=UMRTaskServer, tsID=4fxxxxxxxxx

TTrace Kernel
Command: PrintTS
example: 2: UMRTaskserver TaskType=Email. tsID=4fxxxxxxxx, pabxId=xxxx

Last edited by marquardt; 07-13-2015 at 07:24 AM.
Reply With Quote
  #5  
Old 07-13-2015, 09:17 AM
johnbriggs johnbriggs is offline
Member
.
 
Join Date: Aug 2014
Posts: 8
johnbriggs has 10 reputation points
Default

Does the issue exist also on the IPOCC Server?: Interesting when logging onto the server as an Agent, I am not able to select an extension, so voice is not working, but E-Mail did work.

Is it an issue of the connection between Agent PC and the IPOCC Server?
The Agent PC is able to connect to voice Topics, but not E-Mail. As stated above, the opposite is true when logging the same agent onto the server directly.


TaskServerManager: PrintTS

2: name=UMRTaskServer, tsId=4f7c744351010c00, pbxId=0000000000000000, state=RouteActive, annotation=

TTrace Kernel PrintTS:
3: UMRTaskServer TaskType=Email, tsId=4f7c744351010c00, pabxId=0000000000000000, state=RouteActive

Last edited by johnbriggs; 07-13-2015 at 09:22 AM.
Reply With Quote
  #6  
Old 07-13-2015, 11:20 PM
marquardt marquardt is offline
Guru
.
 
Join Date: May 2014
Location: Stuttgart - Germany
Posts: 190
marquardt has 14 reputation pointsmarquardt has 14 reputation points
Default Check Workplace configuration

Please check the appropriate Workplace configuration.

Do not use the Type: NC

You can delete the Workplace. It is set automatically.
Reply With Quote
  #7  
Old 07-14-2015, 07:45 AM
johnbriggs johnbriggs is offline
Member
.
 
Join Date: Aug 2014
Posts: 8
johnbriggs has 10 reputation points
Default

That resolved the issue. Thank you very much!
Reply With Quote
  #8  
Old 09-21-2015, 01:16 PM
jallen2020 jallen2020 is offline
Member
 
Join Date: Oct 2014
Posts: 3
jallen2020 has 10 reputation points
Default Same Issue

I am having the same issue, when logging a client in on both a remote UI Client on a workstation, and a UI Client directly on the server. I have deleted all the workplaces, but the problem persists.

I do notice that the Kernel/Vectors and ClientAdapter are NOT OK....so how do i fix this? do a repair on the IPOCC UMR Server item in programs and features?

Current state : TSMReady
Previous state : UMSReady
-----------
DB : OK
UMS : OK
TSM : OK
Kernel/Vectors : NOT OK
ClientAdapter : NOT OK

In TTrace console i get the following error under UMRTaskServer:

UMRTS-Log-IF [RequestProcessor-98 ] - (UMS ->) ClientAdapterImpl.createObserverSession [collectorId: 1661538570|25625857|1442521083|816292113 / observerId: 0.11915606]
UMRTS-L4-WARN [RequestProcessor-98 ] - TS not ready - [ DB: OK / UMS: OK / TSM: OK / CC: NOT OK]

Last edited by jallen2020; 09-21-2015 at 01:21 PM.
Reply With Quote
  #9  
Old 09-21-2015, 02:21 PM
jallen2020 jallen2020 is offline
Member
 
Join Date: Oct 2014
Posts: 3
jallen2020 has 10 reputation points
Default Fixed

Figured this out....turns out the default task flow somehow became corrupted. Saved default task flow as new task flow and tried to save and activate, received an error. Checked out the line in the vescript.txt supposedly causing the error, nothing was wrong....so simply deleted and reprogrammed the section of the Topic causing the "issue," save and activate, and all works.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 12:15 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.